Frequently asked questions
Helpful answers for customers and tradies.
Understand how requests, matching, responses, contact, payments and account approval work before you begin.
For customers
Is it free to request a tradie?+
Yes. Submitting a request and receiving responses is free. You agree on the scope, price and payment directly with the tradie you choose.
Do I need an account before requesting help?+
No. You can submit a job without signing in. Creating a customer account lets you track jobs, view responses and keep Service Zone messages together.
How many tradies can respond?+
Service Zone can send your request to suitable tradies covering your postcode. Up to three tradies may respond, giving you a manageable choice without being overwhelmed.
What is Available Now?+
Choose a trade and enter your postcode to see approved businesses that are currently marked available and cover your area. You can view their details and contact them directly.
Can I add photos to my job?+
Yes. Useful photos help tradies understand the work before contacting you. You can attach JPG, PNG, WebP or HEIC images up to the displayed limit.
How do I choose a tradie?+
Compare the business name, location, reviews, response message and any optional quote. You can use Service Zone messages before selecting a tradie.
Does Service Zone set the price or take payment?+
No. Service Zone introduces customers and tradies. The final price, work agreement, deposit and payment are arranged directly between you and the tradie.
For tradies
How are tradies approved?+
Tradies provide business and service-area details. Phone, email and ABN information is checked before an account can receive jobs or appear publicly.
Will I receive every job?+
No. Jobs are matched using the selected trade, customer postcode, your approved trades, service radius and availability settings.
Can I accept without submitting a quote?+
Yes. Accepting lets you contact the customer. A written quote is optional and can be added later if the customer cannot be reached or wants pricing in writing.
Will notifications arrive while the app is closed?+
Yes, provided notifications are enabled and your account is available. You can pause availability whenever you do not want new job alerts.
When do customer contact details appear?+
Customer contact details are protected until you accept the job. After acceptance, the app provides the available call, email, SMS, directions and Service Zone messaging options.
Safety and support
What should I do in an emergency?+
For fire, gas danger, electrical danger, a life-threatening situation or any immediate safety risk, call 000 first. Service Zone is not an emergency-response service.
What if I need help with a request or account?+
Open Contact Us and include your job reference where possible. You can also call 1300 449 552 or email info@servicezone.com.au.