How to request deletion
- Email info@servicezone.com.au with the subject Service Zone account deletion request.
- Send it from your registered email address where possible. Include your name, registered email and whether you use Customer, Tradie or both.
- Our support team will verify account ownership, explain any records that must be retained and confirm when your request has been completed.
This button opens your email app. Send the email to submit your request. You do not need to sign in or reinstall either app. Never send your password or a verification code.
No email app configured? Send a message to the address above using webmail. If you cannot access your registered email, contact us at that address or call 1300 449 552 for help verifying ownership.
What deletion covers
Your request covers your Service Zone sign-in account and associated personal data, including your name, email, phone number, profile and business contact details, uploaded profile logo or photos, device notification tokens, and personal information in job requests, quotes and messages, except records retained for the reasons below. Data that must remain for another user’s records may be de-identified where appropriate.
Tell us if you use both apps with the same email address so we can explain the effect on both roles before completing deletion. Account deletion removes access to the affected account. Uninstalling an app alone does not delete it.
Records that may be retained
- Job, quote, invoice and transaction records: where needed to meet applicable recordkeeping obligations or resolve an existing dispute, only for the applicable obligation or dispute period.
- Security and fraud records: where necessary to investigate misuse, protect users or meet a legal obligation, for as long as that specific purpose requires.
- Deletion-request correspondence: where needed to document the request, verify its handling or resolve a related complaint.
- Backup copies: may remain until overwritten through the applicable backup cycle.
Retention depends on the record and the reason it must be kept. When handling your request, we will explain any retained categories, the reason and the applicable retention period or criteria. Records no longer needed will be deleted or de-identified. We do not promise automatic deletion of all data within 90 days.
Deletion from Service Zone does not remove records independently held by a customer, tradie or another third party. You may need to contact them separately.
Processing your request
Requests are reviewed and processed manually by our support team. Sending an email does not immediately delete your account. We will respond within a reasonable period, confirm any verification needed and advise the expected completion time, including any necessary retention.
Read our Privacy Policy for more information about how we handle personal information.